|
Advance employs Customer Service Representatives (CSR's) who are
there specifically to commission laundry equipment, programme the
washers and dryers, and train your operators and supervisors.
Our CSR's are also extensively trained in the requirements of
the respective authorities who dictate how the laundry must
operate. Some examples include:
Australian Standard AS4146:
Laundry practice which
dictates management, safety, infection control and linen processing
issues.
State Health Guidelines:
Guidelines which dictate
disinfection issues.
Workplace Health Safety:
Advance is a member of
the National Safety Council of Australia and we keep abreast of
handling and ergonomical issues that concern our industry . Our CSR
relates these issues to you and your laundry staff and assists with
training to minimise the risk of injury, as it pertains to usage of
our equipment and in the new laundry in general.
Chemical and Linen Processing:
Our CSR posesses a
thorough knowledge of the requirements of various linen categories
adn chemicals used in the processes, and is continuously working
with customers and chemical suppliers to avoid problems and
maximise production by minimising rejects and rewash.
Our CSR involvement does not stop when the laundry is
commissioned. Follow up visits and phone consultations are always
available, and you can invest in a Customer Protection Plan which
guarantees the availability of a CSR, and also extends the machine
warranties for up to eight years.
| 